poor service

I downgraded my service with Multichoice in Dec 2020. On 19 Jan 2021 I tried reinstating my service on the APP and on Whattsapp to no avail. I then called the contact centre and services didn't get restored. I called again on 20 Jan 2021 at 8:30 and the services on the primary decoder were restored without the PVR functionality which I have requested for. I just called again 20 Jan 2021 at 16:00, primary decoder has stopped working and secondary decoder is working.

All these 3 calls were not shorter than 20 minutes each, a cost I will have to incur calling from a cell phone.

This abuse is uphauling.