Poor service

We went to Randburg head office on Friday 15 February 2019.

The told us the current decoder we have is no longer working. We wanted the original one and they upgraded us without our consent.

We then went home to test it and I didn't work because there is extra view. Now nothing is working because the consultant gave us something that will need R1000 or more just to install, and bear in mind that the decoder was not insured so they did this without our consent.

We came to Maponya today, however, they can't help us since this is a "HEAD OFFICE ISSUE" All we wanted was the same decoder that we brought, the silver one. The worst part is that we have to go to Randburg, from Soweto, to spend petrol on something that can easily be done here at Maponya. The two ladies who assisted us were very wonderful, Ayanda Tantsi and Neo Nkwane were very helpful and explained everything very well.

But this person Cleavon Fynn either needs training or a formal suspension, how can you mislead us with such incorrect information,and not confirming whether we agree to the Decoder swap, let alone the terms and conditions thereof.

We demand a full refund for the R350 we paid for misleading information.