Poor service

I was busy on the live chat with Henry who disconnected the chat while I was busy with him... I was inquiring about my account... I must say I am realy disapponted . If this is how you treat your customers... I have been a customer for years now.. My one service is suspended and the other is active but they fall onto the same account...I need to understand why as I was sent an sms asking me to pay 890 which I did.. but now one service is suspended... I would like to get an explaination on why is suspended... And next thing I receive an sms saying that I need to pay 216.93 for dstv access and reconnections.. meaning that I have to pay R890 and R216.93 whcih is a total of R1107.60 for Dstv compact plus and dstv access...I used to pay way cheaper on premium than this...

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Ref: Poor service [# ********** ]