TT
Thembisile T
1 reviews | Active since Jul 2010
16 Mar 2016, 07:52
poor service
On the 9th of March I wrote a report about how multi choice hadn't debited as they should have on the with of February. I got a response from Rupert assuring me that my debit order had been reinstated for March which was in order. A few days later my services got cut off. I find this very unfair because this is a mistake by multi choice to which they admitted, so instead of suspending my services why can't they debit double in March?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Mar 2016, 15:37Hello tembidc,
We tried to contact you today but could not reach you.
Please be informed that that your debit order facility is active. We can process an adhoc debit order deduction and debit the outstanding balance. Kindly inform us by the return of email to *** if we should deducted the overdue balance now and reconnect your service.
Alternatively, you will be required to manually pay R679.86 for the reconnection of your DStv service. This balance will cover your viewing period from today till the 26 March 2016.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
Please be informed that that your debit order facility is active. We can process an adhoc debit order deduction and debit the outstanding balance. Kindly inform us by the return of email to *** if we should deducted the overdue balance now and reconnect your service.
Alternatively, you will be required to manually pay R679.86 for the reconnection of your DStv service. This balance will cover your viewing period from today till the 26 March 2016.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Mar 2016, 15:37
Official
Hello tembidc,
We tried to contact you today but could not reach you.
Please be informed that that your debit order facility is active. We can process an adhoc debit order deduction and debit the outstanding balance. Kindly inform us by the return of email to *** if we should deducted the overdue balance now and reconnect your service.
Alternatively, you will be required to manually pay R679.86 for the reconnection of your DStv service. This balance will cover your viewing period from today till the 26 March 2016.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you.
Please be informed that that your debit order facility is active. We can process an adhoc debit order deduction and debit the outstanding balance. Kindly inform us by the return of email to *** if we should deducted the overdue balance now and reconnect your service.
Alternatively, you will be required to manually pay R679.86 for the reconnection of your DStv service. This balance will cover your viewing period from today till the 26 March 2016.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,