sR
sudasha R
1 reviews | Active since Jul 2011
09 Mar 2015, 10:36
poor service
hi<br> I called in on Saturday to the callcentre asking to downgrade to north indian package only as we have a death in my family and we are not watching television for 13 days due to mourning. I was advised quite rudely by the agent that we cant and O must call at the end of the month. I am upset as I do not see why I must pay for the service as we not using it!!!
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DStv (MultiChoice)'s replyOfficial
09 Mar 2015, 16:39Hello sramjith,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we disconnected your DStv Compact package and activated your DStv Indian North package stand alone as per your request.
Warm regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we disconnected your DStv Compact package and activated your DStv Indian North package stand alone as per your request.
Warm regards
Nesta
Best regards,
DStv (MultiChoice)'s reply09 Mar 2015, 16:39
Official
Hello sramjith,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we disconnected your DStv Compact package and activated your DStv Indian North package stand alone as per your request.
Warm regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation we confirm that we disconnected your DStv Compact package and activated your DStv Indian North package stand alone as per your request.
Warm regards
Nesta
Best regards,