Poor Service

I paid to have my decoder swapped as it was freezing on catchup would take about an hour to set it up (5 Mar). We were told there was an error when they tried to swap the decoders, so the lady said she would email someone on Mon and to sort it out and to check on Wed. On Fri my wife called to enquire and was told to bring in the old decoder.12 Mar we went back and the same error occurred. They called Maurine and sent emails to get the issue sorted. They sat on our issue for a week and did nothing about it then tried to run around pretending to work on our case now. We spent the day at Radio Sonic, but with no resolution. This is unprofessional as we are not able to access functionality that we pay for. *********** employees like this should not take advantage of customers when a service is required. Multichoice does not pay for our travel costs to your offices or compensate us for time spent waiting for nothing but error messages and emails sent and people being called! We need this issue sorted as we are dealing with *********** employees who are lazy to carry through customer's requests or just ******** to customer's needs and importance. Please deal with my issue promptly!