Poor service

On the 2nd of February I paid my account but used the wrong reference. I subsequently sent through the proof of payments to enquires to correct. After multiple calls (at least 8) with customer care the amounts where finally transferred to my account on the 27th of February. In the course of this my account was deactivated multiple times. I requested that the reconnection fees be reversed and sent emails to enquires and received reference numbers, no one bothered to call me back regarding the two queries that I emailed. <br> <br> On 1 March my account was billed 199 rand extra. Why? Can someone please at least take a minute to view my query sort this out. I have spent at least 3 to 4 hours with customer care on the phone over this last month, check you records if you do not believe me and someone at least by now (a supervisor) should have seen that there is something wrong and that the systems in place are not working. I should have a credit balance in my account as I have already paid more that required.<br> <br> My reference numbers which were never attended to are #*** and #***. Why state on the message that you will get back to me when you obviously have no intention to.