Poor Service

I called DStv yesterday, I wanted to downgrade my package Because my Father got retrenched and we can no longer afford our current package, @first they told me I don't have an active subscription yet I pay my premiums every month,and if I don't pay my services get suspended. I spoke to the Lady by the name of Adeela who assured me that my situation will be sorted. I drove from Vereeniging to Randburg this morning , I was assisted by the lady on counter 64 sadly I forgot her name, she assured me that she has sorted everything out and that because I have already paid for this month, my package is scheduled to downgrade on my next due date. I get home this afternoon and my services have been discontinued, I call DStv and they told me the same thing Adeela told me yesterday and that it reflects active on their side and she told me to give it some time, I did and after also 40minutes I called again and spoke to the Lady by the name of Nandipha who 1st told me that my smart card number does not exist, and I asked how come I have active services and pay for them whereas Iiit doesn't exist, she them told me she is escalating the matter and assured me that within an hour it will be sorted, and still it hasn't been sorted. I'm writing this review out of anger and frustration, I've spent almost R200 airtime making calls, and it cost me diesel to drive from Vaal to Randburg, yet I did not get any help. I am so disappointed because I've never missed any payment on my subscription and I never pay it late but for two days I have been struggling to get the services I pay for and deserve. MULTICHOICE service is wack!!