1 reviews | Active since Mar 2016
Poor service
I bought a DSTV HD Decoder on the 16th of February and I activated the compact package , I informed the consultant that I would like to pay on the 20th of each other since I had my other Pvr decorder schuduled on the same date every month , which she currently told that it was activated on that specific date and I made a payment of R90 and R320 on the 20th of February so that my account will be up to date , but onthe 3rd of March my subscription was cancelled and I contacted the call centre and they said my account is in two names and the other one is someone else named Mr Naidoo , suddenly it means they is ***** on my account, please rectify this kind of situation I am in as I have contacted the call center and its out of their hands , this totally unacceptable for such a highly rated company, Multi Choice : email address [Email Removed]
Thank you for taking our call today. Please accept our apology for the delayed response.
As discussed, the payment date of your account is on 20th of every month. The method of payment method is cash. The details of Mr Naidoo have been removed from your DStv account.
Should you change the payment date to the 28th of every month. You will be charged the pro rata balance for those number of days.
Thanks again for giving us the opportunity to rectify the service you received to date.
If you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the delayed response.
As discussed, the payment date of your account is on 20th of every month. The method of payment method is cash. The details of Mr Naidoo have been removed from your DStv account.
Should you change the payment date to the 28th of every month. You will be charged the pro rata balance for those number of days.
Thanks again for giving us the opportunity to rectify the service you received to date.
If you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah