dJ
desmond J
1 reviews | Active since Dec 2011
08 Sept 2018, 14:50
POOR SERVICE
my walka is showing E19 now for the past month and after several phone calls(costing me money) and even the selfhelp no it is still off. i am working shifts and this is the only way i can whatch my progrems at work. can you please find someone to help as i am fed up wih *********** people that cant do their job. every month like clockwork your money gets deducted from my account but your end of the contract you do not honour. this happens about once every two to three months.JUST DO YOUR JOB
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 14:56Dear Desmond
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 14:56
Official
Dear Desmond
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 18:35Dear Desmond,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We are aware of the technical problem on our DStv mobile devices. Our technical team is working to resolve this problem as soon as possible. Signal is being sent to devices on an hourly basis to clear this error.
When MultiChoice launched its mobile TV service in 2010, the technology was fresh and new. Over the last few years, technologies and standards have evolved as broadband access continues to grow. This has resulted in the supply of our mobile TV devices becoming limited.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 18:35
Official
Dear Desmond,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We are aware of the technical problem on our DStv mobile devices. Our technical team is working to resolve this problem as soon as possible. Signal is being sent to devices on an hourly basis to clear this error.
When MultiChoice launched its mobile TV service in 2010, the technology was fresh and new. Over the last few years, technologies and standards have evolved as broadband access continues to grow. This has resulted in the supply of our mobile TV devices becoming limited.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,