PM
Phuti M
1 reviews | Active since Aug 2018
16 Aug 2018, 18:51
Poor service
I paid for my account using my FNB self service, only to be suspended because the payment isn't reflecting and while on that note the only proof of payment I have at this hour is my bank notification of the transaction but it didn't matter since its not pdf, and for as long as I can't provide the pdf my account which I have paid for will remain suspended. What happened to treating clients fairly? And keeping them happy. I'm upset and cannot accept such system failure to affect my account while I suffer even more because I cannot view anything until they sort out their system to reflect my payment. Poor service
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Aug 2018, 08:21Dear Phuti Moloto
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2018, 08:21
Official
Dear Phuti Moloto
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Aug 2018, 09:59Good day Phuti
Thank you for contacting us.
Our records show that you have been assisted and the service is active.
Regarding your DStv account, there's a duplicated payment for the month of May 2018. For this reason, one payment for 15 May 2018 was reversed on 16 August 2018.
The viewing period for May 2018 is paid for but there's no payment received for June 2018. For this reason, the account has an overdue balance of R357.93 due for payment.
I apologise that our system only picked up this error within this month.
Please do contact us on *** if you require any assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Aug 2018, 09:59
Official
Good day Phuti
Thank you for contacting us.
Our records show that you have been assisted and the service is active.
Regarding your DStv account, there's a duplicated payment for the month of May 2018. For this reason, one payment for 15 May 2018 was reversed on 16 August 2018.
The viewing period for May 2018 is paid for but there's no payment received for June 2018. For this reason, the account has an overdue balance of R357.93 due for payment.
I apologise that our system only picked up this error within this month.
Please do contact us on *** if you require any assistance.
Kind regards
Dinah
Best regards,