poor service
I had made the payment via capitec to paid my dstv subscription.Also send the proof of payment from capitec to multichoice and there response was from DSTV Enquiry Reference Number: ********** 7
Good day
Thank you for contacting us.
I confirm receipt of proof of payment.
The payment is not reflecting in our records.
Our bank account number is ********** 72 and you have paid into ********** 68.
If you need further help feel free to contact us.
Kind regards, Itumeleng Molia
But the account number i used for a payment i made in on the 25/06/2018 and that went through and know it change ?
can some from multi choice please response on my mails i send
regards
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Aug 2018, 20:41Dear George Bokkies
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2018, 20:41
Official
Dear George Bokkies
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Aug 2018, 16:53Good day George
Thank you for contacting us.
Please accept our apology for all your inconvenience.
You'll be pleased to know that the service is reconnected and the payment reflects. Furthermore, the reconnection fee charged is reversed.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Aug 2018, 16:53
Official
Good day George
Thank you for contacting us.
Please accept our apology for all your inconvenience.
You'll be pleased to know that the service is reconnected and the payment reflects. Furthermore, the reconnection fee charged is reversed.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,