NS
Nosphiwo S
1 reviews | Active since Sept 2016
01 Aug 2018, 09:29
Poor service
Phoned three times in July requesting a downgrade for August from the premium account to compact and the agents can't assist me because they have system problems but they were very much able to deduct money whilst they can't assist with a downgrade.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Aug 2018, 20:11Dear Nosphiwo Shezi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2018, 20:11
Official
Dear Nosphiwo Shezi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Aug 2018, 20:27Good day Nosphiwo
Thank you for contacting us.
I apologise for the poor customer experience.
Please be informed that the service can only be downgraded once on your next payment date. According to our records, the payment date for your DStv account is on the 01st of every month. This request was only executed today.
Regarding the payment, our debit order magnetic tape bills the bank account three days before an actual payment date. It is for this reason the Premium payment is debited instead of the Compact package.
Currently, your DStv account reflects a credit balance of R424.0. Upon your request, this credit can be refunded to you. Please send us your confirmation to *** for a refund.
We would like to hear from you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Aug 2018, 20:27
Official
Good day Nosphiwo
Thank you for contacting us.
I apologise for the poor customer experience.
Please be informed that the service can only be downgraded once on your next payment date. According to our records, the payment date for your DStv account is on the 01st of every month. This request was only executed today.
Regarding the payment, our debit order magnetic tape bills the bank account three days before an actual payment date. It is for this reason the Premium payment is debited instead of the Compact package.
Currently, your DStv account reflects a credit balance of R424.0. Upon your request, this credit can be refunded to you. Please send us your confirmation to *** for a refund.
We would like to hear from you.
Kind regards
Dinah
Best regards,