1 reviews | Active since Feb 2016
Poor service
I will never ever use multichoice. Their service is **********ly poor. They promised me that a change of ownership would be done on 02 February 2016. They then proceeded to debit order MY account when it was not even meant to be my account any more. This then resulted in a reversal which my bank subsequently charged me for. DSTV then refused to do any changes to the account until I paid the account which I did. They then had the audacity to tell me to send them my bank statements so that they can allocate the payment to the account. I have sent them a Proof of Payment and the Payment was done about 2 weeks ago and yet still they insist that supposedly I owe money and no one has bothered to do the change of ownership which was promised. I think that the service is poor and it's always excused with them. If I was not doing the change of ownership then I would have told DSTV to cancel the services!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response and for responding in English in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on your mobile number provided, however your calls goes straight to voice message. We left a voice message for you. We also tried to search with information provided and could not find your account details. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response and for responding in English in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on your mobile number provided, however your calls goes straight to voice message. We left a voice message for you. We also tried to search with information provided and could not find your account details. Kindly provide us with the account holders name and information to allow us to assist. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,