poor service

I called multi choice regarding a query on my account this afternoon and after a long wait of over 12minutes I get through an agent by a name of Renate Mclauren who sounded very bored and tired over the phone. I had to provide her with my Id number since I didn't have my account or smart card number on hand clearly this agent doesn't take her job seriously since I had to repeat myself 4 times. Then when I continued to asked her how she had it right only the 4th time around her response was \I am not a computer do you want to be assisted or not \".I don't believe in a customer always being right but such an attitude and I pay my money to service which brings her food the table then I get such an attitude, let alone when I asked to be put through her senior manager I was transferred to another agent by a name of mashego majuiI am very furious my query hasn't been resolved.Thing is with multichoice it doesn't have a competitor and that's why is treating its customers very poorly, if the was I would move with billions of clients."