Poor service

I logged a query regarding my extra view on the 11th of February 2020 and the *********** agent advised me that decoder was faulty they tried to sell me an explorer further more she spoke to me like I was an illiterate. Eventually she gave me a chance to explain the problem after wasting my airtime and I advised that one decoder was not playing so she then reset the settings. She assured that she would escalate the problem to the technicians and the problem would be fixed by the time I woke up(12/02/2020). Instead of fixing the decoder that was playing stopped working and the other started working after few minutes but to my surprise both had no signal in the morning of 12/02/2020 . I asked the lady if the line cut would she call me back but she advised me to use your self service portal meaning I would have to waste more of my time trying to get help and start the process all over again. None the less I then requested a reference number for the call and she gave #inc-650290 of which I doubt that it is valid,before the end of the call I requested to rate her service and she continued to insult my intelligence by saying that I must end the call so that I can rate the service. When I got home yesterday it was still not working I then used your useless WhatsApp portal as advised . I logged the query again and that thing left me hanging and when I sent a message for feedback the same automated messages came up again. I called again today around 10 am and spoke to Amahle Ntano, she told that you are offline a team leader will call me of which never happened . I just called again to make a follow up and spoke Unathi Kweyi who would not listen to me and did not want to escalate the call to her team leader . I later went to their Facebook portal to get assistance and still got the same treatment . I am really disappointed with their service as my query was never resolved.