NM
Noxolo M
1 reviews | Active since Jan 2017
03 May 2018, 12:35
Poor service
So disappointed in your call center consultants. I called on the 26th of April 2018 because I saw the debit order didn't go through. The consultant said it didn't go through because my debit date was on a public holiday, it will go through on the 30th. Bt yesterday my decoder was switched off because of an overdue amount that I think I sorted it out before it got to this. I'm unable to go to the shops to do the payment I'm working until 19:00
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 May 2018, 15:57Dear Noxolo Mdingi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2018, 15:57
Official
Dear Noxolo Mdingi,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 May 2018, 19:28Dear Noxolo Mdingi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please note when the debit order is returned the system will automatically switch to cash payment. As the account holder you have to ensure the account is up to date. We have various methods of cash payments. Currently our records indicate the account is active and a manual Ad-Hoc debit was sent to the bank.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 May 2018, 19:28
Official
Dear Noxolo Mdingi,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please note when the debit order is returned the system will automatically switch to cash payment. As the account holder you have to ensure the account is up to date. We have various methods of cash payments. Currently our records indicate the account is active and a manual Ad-Hoc debit was sent to the bank.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
NM
Noxolo M's updateReviewer Update
04 May 2018, 08:02Yes I did a manual payment at the shop with a R50 extra, if I was told this last week I wouldn't have played the extra R50. I was promised an adhoc debit order and was only told yesterday that it didn't go through.
NM
Noxolo M's update04 May 2018, 08:02
Reviewer Update
Yes I did a manual payment at the shop with a R50 extra, if I was told this last week I wouldn't have played the extra R50. I was promised an adhoc debit order and was only told yesterday that it didn't go through.