Poor Service

Insurance was unknowingly added to my account in end 12/14. I noticed the increased amount on my account end 01/15 and acted upon it. I called the client services department 23/01/2015, then transferred to the insurance department. I was informed it was immediate cancellation and only to pay my regular installment, which I did. On 28/01/2015 I received an email stating I have activated insurance and I called them again to cancel this request. I received notification end of 02/15 the same thing happened. Upon calling the insurance department again, as I received a notification of an outstanding amount on R93.odd was due on my account. If not paid, their services will disconnect. I called them on Monday 02/02/2015, was place on hold for almost 20 min and I disconnected the call. I called back on 04/03/2015 and I was informed no record of a call from me was lodged on my account on 23/01/2015 to cancel insurance. I now am liable for what seems to be x 2 months fees for the amount of R93.odd. I was promised a call back before end of business, as all the senior staff was out of office in a meeting, this was at 2pm. I am totally disgusted by the service received as a premium subscriber.