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lyndall L
1 reviews | Active since Jul 2015
12 Mar 2018, 15:06
POOR SERVICE
Not happy at all, why does a refund take so long, normal businesses does a refund within 3-5 working days, correct me if I am wrong.
Phoned DSTV now, all I get told was we will look into it, quick to take our money but forever to pay back..
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Mar 2018, 15:23Dear Lyndall
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Mar 2018, 15:23
Official
Dear Lyndall
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Mar 2018, 09:32Good day Lyndall
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply17 Mar 2018, 09:32
Official
Good day Lyndall
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,