1 reviews | Active since Feb 2016
Poor Service
I paid my DST account on the 4th of February at Pic n Pay Rustenburg,then i continued view my channels.Then on the 8th of February Monday morning my DST TV was disconnected,I phoned customer care yesterday and i spoke to the lady by the name of Portia,I explained the whole situations to her,but instead of helping me she was very rude to me and the i asked to speak to the super visor.The same thing happened to the super visor and she said is not her responsibility if my account was delayed and the payment not reflecting on their side.I was so very dissapointed to get such treatment from a Superior,Until I phoned this morning and spoke to the lady by the name of Gugu and she was so helpfull my matter was resolved within munites,she was such a wonderfull helper poor to the call cent re lady and the super visor<br> Thnx B.Letswalo***<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account confirm that your payment amount of R319.00 does reflect on your account on the 13th February 2016 and your service is active. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account confirm that your payment amount of R319.00 does reflect on your account on the 13th February 2016 and your service is active. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,