Poor service

Today 02 Feb 2018 I called in multichoice to upgrade my package and drop the north indian which I initially had done on their number you dial which is absolutely useless. I have explained to the lady what I wish to do. She immediately goes and cut my indian package off and she advises that I she cant see my payment made. She then added on my premium package which only worked for two minutes most and everything was cut off. Now Multichoice wants me to pay a reconnection fee in which Im not willing to do so when my payment was only suppose to be made today and I did not ask this stupid lady to disconnect my connection. It amazing how they demand money from you so much so that they dont even give you what you want what you can afford. We must pay R800 just to watch cricket Really??? And on my day of payment during an upgrade request they disconnect me and now they want me to pay for their mistake. I will not pay and i want a call from their managers to remove this fee of my account. If their staff is not compotent its surely not my fault.