POOR SERVICE

I have app**** for an upgrade of my existing DSTV device to an Explorer in June last year already. I have phone several times and every time they tell me they will forward an email to the relevant department.<br> I had to re-apply in December as the previous person no longer works at the department and the whole process had to start all over. I am still waiting...<br> I have been a subscriber for many years and this lack of service and bad response and passing the bucket is beyond me!<br> They have told me 3x that my application was successful - so what can the problem be?<br> I am thinking of cancelling my DSTV subscription, but then I suppose you don't care anyway!