DB
Deon B
1 reviews | Active since Jan 2018
14 Jan 2018, 19:27
Poor service
Over the past 3 years, holiday switching causes a breakdown of my extra view setup. This happens at least twice per year.
Call center staff then take me through a painful process of checking all the settings and ultimately advise that my cabling is faulty and that I must get a technician out on my own cost.
I then tell them that nobody touched anything and the the holiday switch caused the break. DSTV is therefore at fault.
After this, my call is escalated to a supervisor and from there to a specialist who usually calls within 24 hours and resolves the issue. I know the drill by now....
I have made several request to have training on how to resolve this matter included for call centre staff, but they still don’t seem to be able to solve my problem.
I have returned home after holiday on the 10th of January 2018 and have phoned daily in order for someone to resolve my problem. My case has been escalated 3 times, yet nobody phones back.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
15 Jan 2018, 08:14Dear Deon Barnard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Jan 2018, 08:14
Official
Dear Deon Barnard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Jan 2018, 15:55Good day Deon
Thank you for taking my call today.
As discussed, kindly expect a call back from the technical team this evening.
Once more, I apologised for the inconvenience and thank you for bringing this matter to our attention.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Jan 2018, 15:55
Official
Good day Deon
Thank you for taking my call today.
As discussed, kindly expect a call back from the technical team this evening.
Once more, I apologised for the inconvenience and thank you for bringing this matter to our attention.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DB
Deon B's updateReviewer Update
15 Jan 2018, 22:04Sad that I had to utilize services like these to get a big corporate moving. Even more sad, is that nobody phoned me this evening as promised ?
DB
Deon B's update15 Jan 2018, 22:04
Reviewer Update
Sad that I had to utilize services like these to get a big corporate moving. Even more sad, is that nobody phoned me this evening as promised ?