Hellopeter
Share Your Experience

1 reviews | Active since Jun 2016

08 Jan 2018, 16:10

Poor service

Multi choice has upgraded my subscription without my concent. I can't afford this package,this is very unfair. Somebody call me

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jan 2018, 08:10
Official

Dear Koketso

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jan 2018, 11:10
Official

Good day Koketso

Thank you for sending us your query.

Our records show that there was a self-service activity on our website. This could be the reason the service was upgraded to the Compact package. However, the query has been referred to our online support team for further assistance.

You will be updated with the feedback once received.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2018, 13:01
Official

Good day Koketso

Feedback has been received from our online support team.

There has been online upgrade request processed on 07 January 2018. Hence the service is upgraded to the Compact package. The current package can only be downgraded on the next payment date 07 February 2018.

Should you be interested, please send us your downgrade request to *** for further assistance.

Thank you for your invaluable support.

Kind regards

Dinah

Best regards,