JR
Jaun R
1 reviews | Active since Jun 2017
30 Dec 2017, 19:04
Poor service
DSTV advertises that Showmax is free with premier subscription but they billed me and when asked about it all the do is give you an email they do not even assist you by sending an email for you. You must send it not even then why they care as long as they get there money right. What happens if that poor person don't have email facilities. They don't care simple
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Jan 2018, 08:17Dear Jaun Le Roux
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jan 2018, 08:17
Official
Dear Jaun Le Roux
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jan 2018, 15:59Good day Juan
I apologise for your inconvenience.
The account has been manually adjusted to reverse the R99.00 charged for ShowMax. The issue has also been escalated with the technical team. Going forward, you will not be charged for the ShowMax service.
Thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Jan 2018, 15:59
Official
Good day Juan
I apologise for your inconvenience.
The account has been manually adjusted to reverse the R99.00 charged for ShowMax. The issue has also been escalated with the technical team. Going forward, you will not be charged for the ShowMax service.
Thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
JR
Jaun R's updateReviewer Update
29 Jan 2018, 18:14Thank you very much but what about my money i should have not been charge for . Who to give that back
JR
Jaun R's update29 Jan 2018, 18:14
Reviewer Update
Thank you very much but what about my money i should have not been charge for . Who to give that back