GM
Gail M
1 reviews | Active since Jul 2017
20 Dec 2017, 12:50
POOR SERVICE
My name is Tsepo Mabunda and my account no is ********** 1, my contact number is ********** 656. Multichoice is taking me for granted, their system shows that I'm owing more than R4000 rands and my record shows that I'm owing them nothing, everyday I had to call them for activation of my service's and I'm spending too much money on airtime and one of their investigator promised to call me back 2 months ago and I've never received a single call, please Peter assist me with this incompetence of multichoice, thank You
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Dec 2017, 13:51Dear Gail
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Dec 2017, 13:51
Official
Dear Gail
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Dec 2017, 15:00Good day Gail Mabunda
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any successes.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Dec 2017, 15:00
Official
Good day Gail Mabunda
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any successes.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card in order for us to assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,