AJ
Aarthi J
1 reviews | Active since May 2017
18 Dec 2017, 20:49
Poor Service
I subscribe to extra view and have experienced many problems. I am unable to view all the channels I pay for as I constantly receive error messages on the primary decoder. I have called the contact centre with no assistance. The strange thing is that I am able to view all channels on the secondary decoder! Will I get a refund for all the days that I was unable to use the service?? It is appalling to receive such pathetic service from a pay channel!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
19 Dec 2017, 07:52Dear Aarthi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Dec 2017, 07:52
Official
Dear Aarthi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Dec 2017, 13:38Good day Aarthi
It was not possible to get hold of you and discuss your query telephonically.
Kindly provide us with the DStv customer number or identity number. Once the required information is received. We will have the technical team to assist in this regard.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply19 Dec 2017, 13:38
Official
Good day Aarthi
It was not possible to get hold of you and discuss your query telephonically.
Kindly provide us with the DStv customer number or identity number. Once the required information is received. We will have the technical team to assist in this regard.
Kind regards
Dinah
Best regards,
AJ
Aarthi J's updateReviewer Update
20 Dec 2017, 14:28My smart card number is ***
AJ
Aarthi J's update20 Dec 2017, 14:28
Reviewer Update
My smart card number is ***
AJ
Aarthi J's updateReviewer Update
24 Dec 2017, 15:12I am still awaiting a response on my complaint. Please respond urgently.
AJ
Aarthi J's update24 Dec 2017, 15:12
Reviewer Update
I am still awaiting a response on my complaint. Please respond urgently.