Poor Service

I app**** for DTSV Price Lock, it was installed, and everything went smooth for the first two months. After month 3 the did not deduct there fee from my bank account. I went to the nearest Multichoice outlet and request to pay there. they informed me that they have nothing to do with the price lock and I should not worry they will sort it out. Guess what they tried by could not. I started to pay at Pep Stores and Pick 'n pay. And requested month for month that the issue have to be cleared out because I want it to deduct from my bank account, till date nothing happened. and my dstv is now of all of a sudden? and all I get is Mam' we will see what we can do. I flippen fed up.