Poor Service

A year ago I app**** for the DSTV Explora Price Lock. It was supposed to include installation and a smart LNB. I only received the decoder. I am currently paying R1000 per month. At that stage I was living in an appartment complex and they had a communal dish with an already installed smart lnb. We moved to a new building a month ago and there is also a communal dish but no smart lnb. I contacted dstv and told them about the situation and that I cannot use my explora decoder as it requires a smart lnb. The body corp of the new building are refusing to pay R3500 to have one installed as we are the only ones with an explora decoder. Dstv told me that I had 3 days after receiving the decoder to report that there was no smart lnb or satellite delivered with it. So basically there is nothing they can do to assist. I don't have R3500 to pay for the installation of a smart lnb and splitter for or building's communal dish and on top of that I have to pay R1000 a month for a decoder and service I cannot use now. I requested to have my subscription cancelled then as I would rather look into TopTv or Netflix and they told me they would escalate the issue. I have not heard anything from them again. This is ridiculous and I am not going to keep paying for a service I cannot make use of. I paid the full price for installation and decoder and never received the smart lnb or satellite dish, why are they not assisting with this?