Poor Service

I would like to lodge a complaint against Mutlichoice for no feedback or response. I settled my Multichoice account on 19/10/15 after they listed me for not paying 1 month. Once i settled I received my paid up letter a week later. Assuming they would send an update to the bureaus. Up until today they have not sent an update to the bureaus. I contact the Delisting dept and spoke to Noni who then escalated the matter to her manager Emmeline Moonean as the system was supposed to automatically send a request to the bureaus. After calling and emailing Noni advised that the query was escalated to IT to confirm why my profile has not been update yet they did not make any effort to actually send a request to the bureaus to update my profile. Its been 2 days and still I have not received any feedback from Noni nor has her manager Emmeline contacted me to advise me with any feedback.All I want is for Mutlichoice to contact the bureaus to update my profile. Is that to much to ask!!!