Poor service

After thousands emails and DMs im back on hello Peter to make further and hopefully last complaint about price lock. It makes me furious to receive my credit report with my credit points being decreased due to price lock application I did last year November. End of this month I will be counting 2 months of delayed delivery of my decor. It is so disgusting for big company like this to fail decimally to resolve one query that doesn't need rocket science. It exposes incompetency from price lock staff including managers. I will have to report this to higher level which is Ombudsman of a failed service and lies being fed to me. 48 hours, turns to 72 hours, then 7 days now it's over a month approaching 2nd month. Nothing has been done, I'm always the one doing follow up and get replies like "didn't price lock get back to you" very unprofessional. I hope this is the last complaint I write here. I lost patience, I'm digusted and furious!!!!