Poor service

We had received lightning damage on the decoder and had frequented the service centre. The decoder had been replaced but we are still not able to view anything as there is an error message on the decoder stating that there is no signal (E-40).<br> <br> We had contacted the installer initially sent to us to troubleshoot the issue. We have received no further assistance.<br> we are already disheartened at the whole multichoice franchise in which this matter had been handled.we have insured the decoders but it was not worth it.<br> <br> It is a pity that multichoice monoplises this sector.<br> <br>