Poor Service

One of our extra view had an error after fixing the primary decoder, called multichoice, consultant did not give her name, assisted us. Just after hanging up with the her, boom both extra views not working E143, called again Nonhlanhla was assisting, told her the story. She said her colleague did a short cut fix. After spending an hour with Nonhlanhla following her instructions nothing worked. Asked her what to do as now both decoders are not working and only one was not working??? She said she doesn't know what more to do. I asked for a senior person she hung up the phone on us. This is pathetic service with Multichoice???