**** poor service

Had to call in 4 times after my DStv has been installed as my xtra view was showing an E30-4 error. Issue had been escalated thrice to their “technical” team now, but it still has not been resolved. Despite my query still not being resolved, all agents I had spoken to left me on hold for more than 20 minutes straight without notifying me what they’ll be doing in that time which used up all my airtime, adding an extra expense to me. After agents came back from hold none of them could tell me why my DStv was showing this or why it still hasn’t been resolved. Agents are UNEDUCATED on their product as well as managers. Seems 2 agents I’ve spoken to in this time has dropped the call on me, this including a manager. No agent has called me back after calls have been dropped which, according to my knowledge as a CSA, should be part of protocol to at least call the customer back once if a call has dropped. **** poor service with employees who seem to not know what they’re doing or what they should be doing.