Poor service

I took up the DSTV Explorer Package for R899. Its has been a miserable experience. First the delivery was a mission. The courier company first claimed they had come to my house on 4 seperate ocassions and there was nobody home, this during a time when my wife was on study leave and at home, pure dishonesty. I eventually got the decoder, arranged for installation which was done and then the next game began. I called to cancel my old subscription and add the new one. For some reason they could not load my new one. I was told to wait an hour and it would be solved. I called after an hour and was told they still could not load and my query had been escalated. I was reassurred it was being resolved and there was someone furiously working on my query. The excuses came think and fast. All of a sudden it was because DSTV had upgraded their system and it was giving them problems. 4 hours later, the story has changed to they have a 24 hour turnaround time for escalated queries. No one seems to know what is happening. DSTV's service is extremely poor, i suspect the monopoly mindset has fully set in. Sort out my query immediately, or come and take your explora and reactivate my old package