Poor service

I logged a complaint early October for double billing in September. Two ladies called me and we agreed that they will not deduct anything at the end of October. End of October they deduct R799 from me. On 04 November I logged a new complaint..<br> It is now 2 weeks later and still nothing from them except the automated replies that they will contact me. This poor service is a direct result of their dominance in this market. They don't give a damn because they know they don't have any competition and the subscribers must just accept the poor service or watch SABC and Etv....<br>