SF
S F
1 reviews | Active since Nov 2015
11 Nov 2015, 19:07
Poor Service
Hi <br> <br> I am a Premium DSTV customer and a very dissapointed one! <br> <br> I have been receiving my DSTV magazine every single month until June 2015 and it just stopped.I have been calling the DSTV call centre numourous occasions to bring to their attention but seems they just cannot get it right to sort out.I feel if you are paying R750 per month for a service that you are NOT receiving then their is a big problem.My address has not changed.Please sort this out! ASAP!
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DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 18:03Hello S Fester,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Mailroom department since they are in charge of dispatching the magazines. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Mailroom department since they are in charge of dispatching the magazines. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply15 Nov 2015, 18:03
Official
Hello S Fester,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Mailroom department since they are in charge of dispatching the magazines. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Mailroom department since they are in charge of dispatching the magazines. Please do not hesitate to use any of our touchpoints below in order to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile