poor service

I've upgraded to Premium from extra package last week via internet and confirmed per telephone on Friday 30/11 that a debit order will be charged against my bank account. I was promised it will be connected after its paid on 1/11. no debit order was collected and my service disconnected. you disconnect debit orders when I down grade without my permission and I have to go to a shop and pay this account. how many times to I have to call and how many times do I have to explain? your services are rated 0 by me and it sucks since you changed your policies.