poor service

My decoder was disconnected on Friday 16 October. I made contact with the call centre who advised me that I was disconnected due to non-payment. I then advised the person that it was already paid on 30 September. He told me there was no payment and I told him it was paid at a Mutichoice outlet in Cape Town. I then requested to speak to a supervisor and the person by the name of Muneeb de Vries came to the phone after I have been holding on for 10 minutes but was also very unhelpful. I then asked to speak to his manager and held on another 10 minutes and then he told me that the manager is busy and I requested a call back. Its Monday today and I'm still waiting. I then called back and after holding on for a manager for 30 minutes the phone gets dropped. My airtime waisted. <br> <br> I have been a loyal DSTV subscriber but to be treated like this was not very good. I expected much better service than what I received. I am actually disgusted at the way I was treated. <br> <br> The following day I had to go to the bank for proof of payment when the payment was made inside a mutichoice outlet and sms payment notification was received.<br> <br> Now you going to expect me to pay reconnection fee as well<br> Poor<br> <br>