POOR SERVICE

I am a Premium subscriber. On the 21/08 R834 was debited from my account. 11/09 I was cut off and told I did not pay. I called Multichoice who reconnected me and charged me R884.00 including reconnection fee. Was told I'd berefunded my reconnection fee. Am still waiting. On the 03/10 I went to Randburg to exchange a faulty decoder, assisted by Faith. I was told am not insured even though I've been insured for years. But I was finally assisted. On the 5/10/2015 I was cut off due to non payment. Called the call centre at 8pm, I was told no debit order was taken. I instructed the consultant to Debit my account and reconnect but my extra view was not connected. I then spoke to Promise Mokone . Did not listen to me. put words into my mouth was not helpful at all as she knew it all and I knew nothing. She promised to call me on the 6/10 at 15/