PM
Phumzile M
1 reviews | Active since Oct 2015
02 Oct 2015, 18:46
poor service
My name is Phumzile Mashiane. I had a broken decoder and was advised by a consultant at a multihop ce walk in centre to buy a new decoder and I did but I had already paid my subscription. I then called the call centre to deactivated the old one and transfered the payment to the new one. My services were then suspended after a month even though I had paid and was told I'm owing 2 decoders. I called and was told they had fixed it. I went to pay today at shoprite and was told I owed more than my monthly subscription. Please do your job, deactivate the old decoder I do not have it anymore and I don't use it!!!
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DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 08:26Hello Pmashiane246@,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we tried to search for your MultiChoice customer details with the information provided, however could not find anything. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we tried to search for your MultiChoice customer details with the information provided, however could not find anything. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply15 Oct 2015, 08:26
Official
Hello Pmashiane246@,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we tried to search for your MultiChoice customer details with the information provided, however could not find anything. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Please be advised that we tried to search for your MultiChoice customer details with the information provided, however could not find anything. Kindly provide us with your MultiChoice customer, identity or smart card numbers to allow us to assist you with your complain. Currently we are experiencing high contact volumes. However should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta