GS
Gerhard S
1 reviews | Active since Mar 2012
27 Sept 2015, 09:00
poor service
I have been a Multichoice client for over 10 years.<br> My payment date on my account is the 25th of each month, normally if i dont pay on the 25th Multichoice would give me a few days grace to pay. Multichoice disconnected my services immeadiatly and this over a weekend.When i called the client services i get told that it is the system that disconnects me , i then asked for the supervisor who also was unhelpful, kept telling me that its the system.<br> It puts a bad taste in ones mouth if you are not given any grace, especially over a wekend, the supervisors response it that Multichoice is open over a weekend and we canmake payment
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Replies (1)DStv (MultiChoice)'s replyOfficial
30 Sept 2015, 08:37Hello Mista_Gee,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply30 Sept 2015, 08:37
Official
Hello Mista_Gee,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
