Poor Service

Fed-up with Multichoice service, I've been going back and forth with their call centre over a simple issue which should have been resolved by now. I paid my account early in July R319 as per my FNB transaction History sent to them a trillion times. Still payment has not been allocated to my account and i'm being charged re-connection fees and weekly DStv Compact Subscription I do not owe. Account Number : ***6. Why does it take over a month to allocate one payment. Really this is nonsense!