Poor service

After having DStv for many years my DStv was disconnected thee times in the past three weeks after it was paid to date. Looking at my dstv account online I saw that I am paying for Pvr which I don't even have. I have now spent 30 minutes on my cell with no luck consultants ask you to hold on, on 16 September 2015 I was asked asked to hold after 18 minutes I hung up and called again. I was then asked by the consultant to mail my proof of payment which I did two weeks ago but was given a incorrect email address. The problem has not been sorted out and I am really frustrated with the pathetic service from Multichoice. I have now spent more than my monthly subscription on calls and re-connection fees.