Hellopeter
Share Your Experience
CW
Charlotte W

1 reviews | Active since Aug 2014

27 Sept 2021, 10:00

Poor service

I ordered DSTV Internet on my old address. Received the router last week Thursday and did not activate it on the old address as I was moving to a new address on Saturday.

This morning I received the following message:

DStv: Your internet SIM is locked as it's no longer being used at the registered address. Please contact Let's Chat on dstv.com for info.

Went on live chat where I was advised that I need to call *** as they were unable to help. When calling the consultant advised that they could'nt help as they are only trained to work on dstv decoders I will only be helped on live chat. Again went on live chat and the consultant advised that I need to change my address to the new one on my profile which I have done. She then told me that she struggle to unlock the sim and it was escalated and gave me the ref nr on which I was advised that I will received an sms letting me know when the sim is unlocked. Within 10 minutes I received the same message as above.

I been busy going back and forth since 8 this morning. Is my address cannot be changed to the new one then then DSTV should advise their customers that you are not allowed to move.

Im fedup with DSTV

0
Replies (2)
CW
Charlotte W's update29 Sept 2021, 06:11
Reviewer Update
So today is the 29th and still have the same problem. I was advised by the Live chat consultant yesterday that I need to pay first which I have done. Then I was advised that the router will reset itself to the new address after midnight. Still nothing. This is becoming a frustrstion to me as im working from home and needs wifi. If the address cannot be changed then DSTV need to inform their customers. I want this sorted today or want my refund.

Dstv is the most pathetic when it comes to after service.

3 days without any solution.
CW
Charlotte W's update29 Sept 2021, 08:32
Reviewer Update
I need Dstv to please cancel my DSTV Internet subscription as I get no help from consultants on Live chat. Nonsikelele on live chat this morning is to move back to the address on which the internet was ordered. So I must neglect the place I bought to go back to the place I sold in order to use the internet. Rediculous.

Im so sick of battling with DSTV. No after sales service and consultants not properlt trained.

Poor poor service