Poor Service

I hope this email finds you well.

I would like to get a copy of the chats I have made with your BOT system over the month of September 2022. The reason for this, I have requested a downgrade from the Premium package to the Compact package. The amount was not adjusted on the account, so I went ahead to check on WhatsApp to confirm the amount due. Today, I am penalized for the fact the amount was not adjusted on your end. I had been chatting to Nonjabulo Mdanyana and this is what they are telling me; "Unfortunately, the fact that you asked for the downgrade twice in September does not count in this instance because you did not pay for the downgrade as Dstv is a Prepaid service and only if you had paid on the 27th I would not charge you this much."

I cannot be held accountable for the fact the account was not adjusted or amended, I have to pay for the reconnection fee which does not make sense at all.

I get told the following by Zandile Sithole which is also not making sense, I work for an ISP and we make use of a BOT system and whatever information that clients interact with, should be on a back up file should a client be in such situations.

Apologies for the inconvenience, because a chat happens on your device, we normally ask customers to rather send screenshots of those conversations so that we are able to further assistance,