TT
Thembisile T
1 reviews | Active since Jul 2010
17 Aug 2015, 10:25
poor service
My services have been cut off when I tried to find out why? I was told it was because of a debit order that returned unpaid. About a week before the debit order for July went off I called to change banking details, the person I spoke to must've changed the date as well which I did not request. The debit I'm told returned unpaid on the first of August of which the debit order ran smoothly for the past months on the 27th. I called to request that our services get reconnected and for a double debitto take place on the 27th, I was told it cannot be done. I find this very unfair as this is not our fault. We are dstv premium subscribers and this is how we get treated?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 09:29Hello tembidc,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you made a payment of R500.00 on the 24th August 2015, your DStv Premium service were activated. Your amount overdue on your account is R223.20.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you made a payment of R500.00 on the 24th August 2015, your DStv Premium service were activated. Your amount overdue on your account is R223.20.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply25 Aug 2015, 09:29
Official
Hello tembidc,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you made a payment of R500.00 on the 24th August 2015, your DStv Premium service were activated. Your amount overdue on your account is R223.20.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you made a payment of R500.00 on the 24th August 2015, your DStv Premium service were activated. Your amount overdue on your account is R223.20.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,