Poor service

Good Day <br> <br> I posted on Hello peter a month ago stating that the satelite centre in oudtshoorn can not help me with setting up extra view because of a new system then i faxed all the documents to multichoice for the change of ownership of the one decoder to be placed on my name at the end my personall decoder has been removed and only the one that i wanted to link is on my account but both need to be on the account for extra view to work, on 11/8/15 i phoned the call centre and the lady told me to hold i was on hold for more than 10 minutes and then the call was droped i am fed up now all the cables are laid for the extra view i wasted alot of money and then when i enquire about it i only get an automated response from the system and then another week passes what to do? atm i can't watch tv because of the docder missing from my account is the system so complicated did multichoice have any training?<br> <br> Thank you