POOR SERVICE

i am a dstv subscriber i changed my banking details on the 1/08/2015 i thought all my debit order went off and called on the 11/08/2015 the gentleman i spoke to whom i cannot recall his name he said to me it will be disconnected on the very same date and i paid on 11/08/2015 my services were disconnected i called in spoke to Thembi Thwala who was very rude did not listen to me asked her to call her supervisor i was put on hold for too long and she called Kgaugelo Gwangwa whom i explained to her that i paid before the service why am i disconnected she was very rude as well <br> WHY MUST I PAY THE RECONNECTION FEE IF I PAID BEFORE I WAS DISCONNECTED AND WHEN I CALLED IN YOUR VOICE PROMPT SAID IF YOU PAID DAY BEFORE EMAIL THE RECEIPT TO [Email Removed] OF WHICH I DID <br> I AM A CUSTOMER AND IT IS THE FIRST TIME I SKIPPED PAYMENT AND I EXPLAINED WHY. <br> I AM A PAYING CUSTOMER I DON'T HAVE TO BE TREATED LIKE THIS YOU GUYS ARE JUST EMPLOYEES WHY GIVE A COMPANY BAD MANE YOU SHOULD BE ASHAMED OF YOURSELVES