JG
Janice G

1 reviews | Active since Aug 2015

08 Aug 2015, 10:43

Poor service

Please refer to the below. I activated 3 accounts under my staff account ***4.<br> <br> My personal DSTV acc<br> Mrs Gouws - Mother in law and <br> Mr Meyer - Dad<br> <br> A debit order R912.85 was taken from my account as per the below for all three accounts.<br> <br> Mr Meyers account was deactivated and was told that he never paid. On the 27/07/2015 I was only debited for R622.30 which I assume is only for two accounts and not three. WHY???<br> <br> <br> Please can this be sorted asap and also July payment be debited from my account for Mr Meyer and it be activated because he paid in June/ I paid in June.<br> <br> Today the account has been disconnected again, they said that I never paid again. Payment done and was activated, why cant they link the child account to mine and cancel his old account. <br> <br> I have sent several e-mails with no response and calls were made with this matter still continuing. I have wasted over R250.00 in airtime to speak to agents on *** and to date the problem still continue. I am staff but if I get this service, how is normal subscribers being treated.<br> <br> Please can this be sorted today.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Aug 2015, 14:37
Official
Hello Janice Gouws,

We do apologies for the inconvenience you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert

Best regards,